Support

How can we help?

Questions about the AegisProtect app, your plan or your account? Write to us and we will help.

If you are in danger right now

Call 119 first. Email is not the way to get help in an emergency, and AegisProtect is not a primary emergency response provider.

Contact us

Help with the app or your plan: info@aegisprotect.io
Your personal data (a copy of it, correcting it, or deleting it): privacy@aegisprotect.io, which goes to our Data Protection Officer.

What to tell us

A few details let us help you on the first reply:

Your name, and the phone number or email on your account.
Your phone model, and whether it is iPhone or Android.
What happened, and roughly when.
A screenshot, if something on screen looks wrong.

Never send us your password, your sign-in code or your duress PIN. We do not need them to help you.

Deleting your account

You can delete your account from inside the app. See how to delete your account for the steps, what we delete and what we keep.

The fine print

Read our Terms of Service and our Privacy Policy.