Your account

Delete your account

You can delete your AegisProtect account and your personal data from inside the app. Here is how, and exactly what happens next.

Delete it in the app

  1. Open the AegisProtect app and sign in.
  2. Tap Profile, then Consent & data rights under Privacy & data.
  3. Under Delete your account, tap Delete my account.
  4. Type DELETE MY ACCOUNT and tap Schedule deletion.

Other people on your plan? Take them off it first, because deleting your account would end their protection. Tap each name under People on your plan and choose Remove from plan. The app shows you who is still on it.

Under 18? Your parent or guardian looks after your privacy settings. Ask them, or write to us at the address below.

Can't get into the app?

Email privacy@aegisprotect.io from the email address on your account, or tell us the phone number you sign in with, and ask us to delete your account.

How long it takes

Your account is deleted 14 days after you ask. Those 14 days are there in case you change your mind. We send a link to keep your account to the email address and phone number you have confirmed with us, and the app shows a Cancel deletion now button right after you schedule it. Open either and tap Keep my account. You can also write to privacy@aegisprotect.io before the time is up and we will cancel it. Whatever happens, we finish within the 30 days the Jamaica Data Protection Act allows.

What we delete

  • Your profile, your contact details and your sign-in.
  • Your identity check: the selfie you took and the details read from your ID. The photo of your ID itself was already deleted when the check finished.
  • Your alerts: their records, your route, any audio recorded, the updates you sent and any photos taken during them.
  • Your emergency contacts, the places you set up, and the record of arrivals and departures at them.
  • Your Family Circle membership. If you run a Family Circle, the circle is deleted for everyone in it.
  • Your plan. It is cancelled, so you are not charged again. Your card details are held by our payment processor, Stripe, not by us.

What we keep, and for how long

  • A note that your account was deleted, so we can honour the same request again and protect against fraud.
  • A record that consent was given, with your name and details removed.
  • The responders' own record that they attended an alert, without your name, contact details or location.
  • Anything under a recorded legal hold, such as an alert needed for court proceedings, only for as long as those proceedings need it.
  • Emails with our support team, for 3 years after the conversation closes.

The full details are in our Privacy Policy. For anything else, see Support.