AegisProtect — Never wonder if help is coming

The first ten minutes

Do these in order.

Call, then text — two minutes

Call their phone. If there's no answer, send a text as well: a message will often get through on a weak signal when a call won't. If you share location with them, check it now, and note the time it was last updated rather than trusting the pin.

Ring three people, not thirty — three minutes

The last person they were with, wherever they were heading, and one close friend. Ask each the same three questions: when did you last see them, where, and what were they wearing. Write the answers down as you go. Calling around at random is what eats the first hour, and you will need these exact details in a few minutes anyway.

Report it now — you do not have to wait 24 hours

This is the part most people get wrong. There is no waiting period in Jamaica. The old 24-hour rule was scrapped after the Ananda Dean case in 2008, and both the JCF and the Jamaica Information Service say to report immediately. Go to the nearest police station, or call 119. If the person missing is a child, ask about an Ananda Alert — Jamaica's child-recovery alert, which mobilises broadcasters and other agencies to publicise the case.

Leave someone at the house

Before anyone starts driving, leave a person where the missing person started from, and keep one phone free. People very often come back to where they set out, and the worst outcome is arriving home to a missed call.

At the station

What the police will ask you for.

You'll give a signed statement and an officer will be assigned. Having these ready is the difference between a report taken in ten minutes and one taken in an hour.

Full name, and any nickname they answer to
A recent full-length photograph that clearly shows their face
The date, time and exact place they were last seen
Height, build, hair, and any tattoos, scars or birthmarks
What they were wearing
Places they go regularly, and who they go with

Before you ever need it

Fifteen minutes now saves you ten later.

None of this is easy to assemble while your hands are shaking. Do it once, on a quiet evening, and keep it somewhere you can reach from your phone.

A recent full-length photo of each person in the house — replace it every few months, and more often for children
A note of height, build and any distinguishing marks, written down rather than remembered
Three numbers: two close friends, and the place they spend most of their time
The name, address and number of your nearest police station, looked up before you need it
119 saved in your phone under a name you can find in a hurry

Reporting guidance follows the Jamaica Constabulary Force and the Jamaica Information Service. This is general information for planning, not legal advice, and it doesn't replace instructions from the police handling your case.

When it's ready

We're building the part this can't do.

A plan helps after you already know something is wrong. AegisProtect Personal Safety is for the moment before that — one press that tells the people who love you where someone is, and brings in the people whose job it is to respond. It launches in early 2027. Tell us where to reach you.

What to do in the first 10 minutes when you can't reach your child.

If you believe they are in danger right now